Watch Charlotte Patrick explain the benefits of analytics, AI and automation (A3) for a digital service providers. She
breaks down how automation can impact: The network, Lead-to-cash cycle, Customer and agent experience,
Marketing campaign delivery.

“The question becomes, outside of areas already being worked on, where do additional automation projects makes
sense both financially and practically because they are relatively simple to create.” – Charlotte Patrick
Charlotte clearly and simply identifies high payoff areas for digital service providers of all sizes to invest in analytics, AI
and automation.

Webinar Handout
Download the Need for Automation in a Telco One Pager here.

About Charlotte Patrick:
Charlotte is an independent industry analyst covering the use of Analytics, Artificial Intelligence and Automation by
telcos. Her areas of focus are the uptake and efficacy of these technologies and the resulting financial benefit.
Connect with Charlotte here: